Terms and Conditions

Welcome to Beauty Ambassadors Salon & Spa. These Terms and Conditions ("Terms") govern your use of beautyambassadorsga.com (the "Website") and all in-person appointments, consultations, treatments, and beauty services provided by Beauty Ambassadors Salon & Spa located in Alpharetta, Georgia.

By scheduling an appointment (whether online via Square, over the phone, or in person) or by using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website or booking our services.

1. Appointments and Scheduling

We look forward to serving you with premier hair, skin, esthetic, and spa treatments. The following terms apply to all bookings:

• Booking Channels: You can book appointments 24/7 through our official Square Appointments Booking Portal or by calling the salon directly at (770) 674-1884.
• Confirmation: Always verify your confirmation email or text message for the exact date, time, stylist, and service booked. If you notice any discrepancy, please contact us immediately.
• Walk-ins: Walk-in clients are warmly welcomed subject to stylist and esthetician availability. Pre-scheduled appointments receive priority.

2. Pricing, Estimates, and Payment

At Beauty Ambassadors, we believe in transparent, competitive pricing for our high-quality artistry and spa experiences:

• Estimates and Starting Prices: Service prices displayed on our website, service menus, social media, or Square booking portal are base starting prices ($$). Final pricing may vary depending on individual hair length, thickness, condition, the volume of professional product required, specialized color blending (e.g., balayage, corrective color), or custom artwork complexity (e.g., intricate bridal mehendi).
• Upfront Consultation: Your stylist or esthetician will discuss your hair or skin goals and provide a final confirmed price quote prior to beginning your treatment.
• Payment Methods: Payment is due immediately upon the completion of services. We accept major credit and debit cards processed through Square, as well as cash. All applicable Georgia state and local sales taxes are added at checkout.
• Gratuity: Gratuities are appreciated for exceptional service but are completely at your personal discretion.

3. Cancellations, Rescheduling, and Late Arrivals

Because appointment times are reserved especially for you, missed appointments and last-minute cancellations directly impact our stylists and other waiting guests:

• 24-Hour Cancellation & Rescheduling Notice: We kindly request at least 24 hours advance notice if you need to cancel or reschedule your service. You may do so directly via the link in your Square booking confirmation or by calling the salon at (770) 674-1884.
• Late Arrivals: If you are running late, please call and let us know. In order to respect the schedule of subsequent clients, if you arrive more than 15 minutes past your scheduled appointment time, we may need to modify your service to fit the remaining time or reschedule your appointment.
• Deposits and Specialty Bookings: Certain extended or high-demand appointments (such as bridal parties, extensive chemical color corrections, or group events) may require a non-refundable or terms-specific booking deposit as disclosed during reservation.
• Salon Schedule Adjustments: If unforeseen circumstances require us to reschedule or adjust your appointment, we will contact you as early as possible using the phone number or email address provided during booking.

4. Salon Services, Health Disclosures, and Aftercare

Our salon offers a comprehensive suite of professional beauty and spa services, including custom haircuts, blowouts, styling, coloring, highlights, balayage, keratin treatments, deep conditioning hair spa, facials (herbal, gold, diamond), de-tan/bleaching, eyebrow and facial threading, full-body waxing, bridal and party makeup, and mehendi / henna body art:

• Health & Allergy Disclosures: Prior to any treatment, you must inform your provider of any known allergies, sensitive skin, scalp abrasions, prior adverse reactions to hair dye or waxing products, medical conditions, or pregnancy. This ensures we select the safest products and protocols for you.
• Patch Testing: If you have a history of allergic reactions, sensitive skin, or are receiving chemical hair coloring, bleach, or lash treatments for the first time, a complimentary patch test is available and strongly recommended at least 24 to 48 hours prior to your scheduled service.
• Henna / Mehendi Services: Henna is a natural botanical dye. Color depth, development time, and stain longevity naturally vary depending on individual skin chemistry, body heat, placement, and home aftercare. We do not use unsafe black henna containing synthetic dyes (PPD).
• Aftercare and Longevity: The longevity and vibrancy of color, chemical smoothing, facials, and wax treatments depend significantly on your individual hair and skin condition, prior chemical history, and following recommended home care (such as using sulfate-free shampoos or avoiding immediate sun/steam exposure after facials). Ask your provider for customized aftercare recommendations.

5. Special Offers, Promotions, and Packages

Promotional offers, seasonal discounts, student specials, and service packages listed on our Offers page or social media are subject to the following guidelines:

• Offers are valid for the specific services and dates indicated and cannot be combined with other discounts, coupons, or special promotions unless explicitly stated.
• Offers have no cash surrender value and must be mentioned to your stylist or front desk at the time of check-in.
• Beauty Ambassadors reserves the right to modify or conclude promotional packages at its discretion.

6. Salon Etiquette, Safety, and Personal Property

• Children’s Safety: Children receiving haircut or styling services must be supervised by an adult parent or guardian at all times to maintain a safe environment around professional salon shears, hot tools, and chemical supplies. Minors under 18 receiving chemical hair treatments require parental or guardian consent.
• Personal Belongings: While we provide protective robes and capes for all services, we recommend wearing casual, comfortable clothing during chemical coloring, bleaching, or spa services. Beauty Ambassadors is not responsible for incidental damage to clothing, shoes, or personal accessories.
• Valuables: Please safeguard personal items and jewelry during your visit. The salon is not liable for lost, damaged, or misplaced personal belongings on the premises.

7. Service Concerns and Client Satisfaction

We are dedicated to your total satisfaction. If you are dissatisfied with any aspect of your service or charge, please contact salon management within 48 hours of your appointment at (770) 674-1884 or contactus@beautyambassadorsga.com. We will gladly review your appointment details and work with you to find an appropriate solution, such as a complimentary adjustment service. Please note that due to the artistic nature of salon services and professional time invested, refunds are provided solely at management’s discretion.

8. Website Use and Intellectual Property

All content published on beautyambassadorsga.com—including text, graphics, logos, photos, styling images, and website layout—is the property of Beauty Ambassadors Salon & Spa or its content licensors and is protected by United States and international copyright and trademark laws. You may use this website for personal, non-commercial purposes only. You agree not to copy, reproduce, scrape, transmit, or exploit site materials without our prior written consent, nor interfere with the site’s security or legitimate booking features.

9. Third-Party Links and Tools

Our website utilizes third-party tools such as Square for appointment bookings and payments, Google Maps for salon location mapping, and links to Instagram. Third-party platforms operate under their own independent terms and privacy notices, and Beauty Ambassadors is not responsible for the independent operation or terms of these external platforms.

10. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable Georgia law, Beauty Ambassadors Salon & Spa provides services and website access on an "as is" and "as available" basis. While our licensed professionals exercise the highest degree of skill and care, individual aesthetic results may vary. In no event shall Beauty Ambassadors, its owners, stylists, or affiliates be liable for indirect, incidental, special, or consequential damages resulting from salon services or website usage, exceeding the total amount paid by the client for the specific service in dispute. Nothing in these Terms shall limit or exclude any statutory rights you hold under non-waivable Georgia or federal consumer protection laws.

11. Applicable Law and Jurisdiction

These Terms, as well as any disputes or claims arising out of salon services or website usage, shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms shall be instituted exclusively in the state or federal courts located in Fulton County, Georgia.

Please review our Privacy Policy to understand how we collect, handle, and protect your personal information.

12. Contact Information